Education:

• Bachelor of Arts Degree in Computer Science and Engineering at UC San Diego

Highlights of Qualifications:

• Proficient with MacOS, UNIX administration (Solaris, *BSD*, Linux, IRIX), DOS, Windows 95/98/NT/2000 operating systems. Experience tuning and optimizing FreeBSD, Linux, and Solaris operating systems.
• Extensive experience with hardware configuration, installation, and repair of x86, Sun, Mac, and specialty hardware.
• Experience securing networks, computers, and applications from unauthorized access, including auditing existing installations and securing new systems, as well as performing forensics and recovery of hacked systems.
• Fluent in C, C++, Java, Perl, sed/awk, shell scripting languages.
• Experience with BIND 4/8, Sendmail 8.11+, Qmail, Oracle 8.1.5, Apache/Netscape WWW servers, SecureID, Kerberos, MySQL, PostgreSQL.
• Experience with Dell/Compaq/Novell Internet Caching System appliances (hardware and software), Infolibria and Inktomi web caching software, Web Polygraph and Zeus/Apache HTTP benchmarking software.
• Extensive knowledge of 10-, 100-, and 1000-Mbit ethernet, FDDI, ATM, and FibreChannel networks, topologies, and protocols, including TCP/IP, AppleTalk, and IPX.
• Proficient in configuration and maintenance of Cisco routers and switches, HP switch products, Foundry switch products, and Alteon, Arrowpoint (now Cisco), and Foundry Layer 4+ switch products.
• Experience evaluating, installing, administering, and maintaining PBX systems, including AT&T/Lucent/Avaya Spirit, Merlin Partner, Merlin Legend, and Merlin Magix. Experience installing, administering, and maintaining attached voice mail, auto-attendant, and auto-call-distribution systems.

Experience:

Blue Mountain Arts, division of AmericanGreetings.com San Diego, California
Sr. Systems Administrator 2000-2002

Install, administer and maintain unix-based web, NFS, DNS, mail, tape backup, and database servers. Install and maintain central operating-system (FreeBSD) installation and configuration systems. Troubleshoot and solve hardware and software issues, including issues arising as a result of custom CGI and Apache code. Audit, evaluate, and troubleshoot systems for security and performance issues. Install, administer, and maintain file sharing, authentication, and print services for Windows and MacOS systems via Unix servers. Install, troubleshoot, and maintain x86, Sun, Cisco, and other specialty hardware. Administer and troubleshoot telephone lines and PBXs for multiple offices. Assist in troubleshooting T1 circuits (for data). Install and troubleshoot communication and power wiring for data center and office.

Major Achivements include:


• Designed and deployed serial console connection system, allowing remote maintenance of 120+ web servers without the use of costly terminal servers, by connecting the second serial port of a machine to the maintenance serial port of the machine next to it.
• Designed and deployed central installation and configuration system for 120+ x86-based web servers, implementing FreeBSD automated installation setup as well as cfengine-based configuration maintenance system, in the process optimizing reliability and performance of each server.
• Assisted with move of 100+ systems and associated networking equipment (approx 20 racks) from Redwood City, CA to San Diego, CA without downtime; coordinated wiring and software reinstall for these systems.
• Moved Lucent Partner ACS PBX system between offices for San Francisco branch; coordinated install of POTS lines and reconfiguration of system to support new office, including physical wiring of system.
• Took over maintenance of Lucent Merlin Legend PBX in San Diego, enabling functionality such as additional PBX-sourced analog POTS lines, increasing voice mail/auto-attendant functionality, modifying Uniform Dialing Plan to allow contacting remote offices more easily, routing fax machines through PBX, and documenting system setup and maintenance operations.
• Wrote and maintain scripts to coordinate nightly web content distribution from a single staging server to local disk on 120+ web servers; continue to write and maintain scripts to automate diverse routine tasks, such as maintaining server configuration, automating responses to customer service e-mails and management of mailing list bounces, and collecting web server and PBX logs and statistics.
• Assisted in maintaining site and keeping all systems available (as compared to other greeting card sites, all of which went down) during two Valentine's Day holidays, traditionally the busiest time of year for greeting card sites. Site supported upwards of 15 million e-card sends in a single 24-hour period.
• Assisted in converting Bluemountain.com from a free to paid-subscription greeting card site, including coordinating a full content, CGI, and web server changeover without user-visible downtime.
• Installed and configured ClearCommerce authentication servers to allow Verify By Visa service to be used on all AmericanGreetings.com web sites.

AT&T Enhanced Network Services (formerly CERFnet) San Diego, California
Sr. Systems Administrator 1999-2000

Develop, test and benchmark, specify, and implement hardware and software solutions for high-end web sites according to customer requirements, including web servers, database servers, storage arrays, networking, firewalls and load balancing solutions. Assist Operating Systems Development Group designing, configuring, and securing RedHat Linux, Solaris, and Windows NT reference systems. Lead teams to develop, improve, specify, and deploy infrastructure machines such as resolving and hosting DNS, mail relay, central log monitoring, SecureID and Kerberos authentication, and jumpstart/kickstart software installation servers. Perform Tier III customer support duties, focusing on troubleshooting and solving difficult and unique issues affecting customer and infrastructure machines. Perform forensics and recovery on customer-maintained servers that suffered intrusions. Consult to and advise other AT&T departments, such as Emerging Technologies and Corporate Security.

Major achievements include:


• Designed and implemented AT&T's Intelligent Content Distribution System, initially to allow Disney/ABC to hold high-volume interactive-television-over-the-internet events for Monday Night Football, Superbowl, and Who Wants to Be a Millionaire. System successfully held up with no degradation of client experience under 100,000 simultaneous (in the same 4-second time span) user connections, and currently hosts between 60,000 and 80,000 simultaneous users nightly for Who Wants to Be a Millionaire. Assisted in operationalizing and building out system for use by multiple customers, to compete with Akamai and Sandpiper content delivery networks. Continue to work with specialized teams within AT&T for development and improvement of System.
• Developed and deployed AT&T's initial RedHat Linux, FreeBSD, and next-generation Solaris 2.6 reference systems. Continue to assist Operating Systems Development Group with new reference systems.
• Wrote and speed-optimized sendmail-based filter to block Microsoft Outlook e-mail virus attachments. Kept AT&T ENS e-mail system up while AT&T Corporate system shut down under load from a particular type of virus attachment.
• Spearheaded design and implementation of cookie-cutter "new datacenter" services cluster, involving the installations of machines and layer 4 switches to provide high-availability DNS, mail relay, syslog, and network time (xntp) services for customers. Also shared in design and implementation of high-availability inbound and outbound mail servers to provide service for all AT&T connectivity customers.
• Edited AT&T Corporate Electronic Security policy to fix deficiencies, and to bring policy in line with industry computer security practices.

San Diego Supercomputer Center (SDSC/NPACI), UCSD San Diego, California
Intern, Systems Services Department 1997-1999

Perform general system administration tasks, including maintaining current versions of software, updating system software patches, diagnosing hardware and software problems, and writing software to help maintain an organization-wide system software reference system. Assist in developing CGI scripts to interface between the WWW and an Oracle database. Assist in administering "big iron" servers including Sun Enterprise 4000, 6000, and 10000. Develop and maintain internal documentation for staff. Assist with evaluation of system security and implementation of security policies.

Major achievements include:


• Designed and implemented a modular server status monitor, allowing the dynamic monitoring of any and all services on all server-class machines and the notification of systems staff when problems occur.
• Led implementation and migration of e-mail delivery infrastructure for high-performance computing machines including IBM SP/2 cluster and multiple Cray supercomputers.
• Completed automatically-installed and -updated Solaris 2.6 reference system.
• Ported sendmail 8.9.3 and tcpwrappers 7.6 to Cray UNICOS operating systems.
• Designed software to automatically install patches on reference-system workstations
• Assisted in testing beta software and hardware products for Sun Microsystems at SDSC (under NDA).
• Designed and performed initial development of tool to detect different types of intrusion attempts on servers by logging initial traffic streams sent after unauthorized or unknown connections were made.

Academic Computing Services (ACS),UCSD San Diego, California
Programmer/Analyst II - "Zebra" 1996-1999

Assist and instruct students, faculty, and staff with the use of ACS-managed computers and facilities, including Macintosh, PC, and UNIX-based workstations. Update and maintain ACS online help system. Help maintain computer labs and servers. Assist in establishing and maintaining computer accounts for users, including tracking down and preventing abuse. Develop and maintain internal documentation for ACS staff.

Major achievements include:


• Designed and constructed a hardware and software mag-stripe reader interface to permit staff to change user passwords by swiping a student ID card.

DALnet San Diego, California
Founder, Server Administrator 1994-Present

Founded what is now the largest Internet Relay Chat (IRC) network in the world. Continue to recruit and manage a large international volunteer staff that tends to the daily affairs of the network. Strive to maintain a stable, friendly, easy-to-use chat environment, through a conscious commitment to total customer satisfaction. Configure, install, and maintain infrastructure servers such as e-mail, WWW, and database servers. Assist teams in evaluating and developing responses to abusive virus/trojan horse programs and denial of service attacks against DALnet servers.

Major achievements include:


• Developed a successful workplan to enable continual improvement of DALnet's server software and services.

The Institute of Computer Technology Sunnyvale, California
Network Technician 1993-1997

Managed the Institute's NetWare, AppleShare, and UNIX- based wide area network (WAN). Contracted to maintain both the WAN and Internet servers remotely via telnet while at UCSD. Maintained software and hardware in seven Macintosh and PC computer labs. Gained extensive experience configuring sendmail, BIND, NFS, cron, ftp, httpd, and ircd.

Major achievements include:


• Conducted Internet skills transfer for the board of directors and executive management.
• Expanded a Novell-only network to run IPX, TCP/IP, and AppleTalk using switched ethernet.
• Developed WWW pages and e-mail service for ICT administration and computer classes.
• Automated installation/reconfiguration of Macintosh labs using AppleShare server, Apple Network Assistant, and RevRdist.
• Automated installation/reconfiguration of Windows 95 labs using Novell server and Win95 administration tools.
• Provided technical consulting support for Teachers Helping Teachers annual conference.

References:

Available upon request.